Information Services Options
Base Level Support
Basic phone support that will allow direct access to our IT service specialists.
> Examples:
· Coordinate the reinstallation of data base services such as SQL
· Minor system and equipment malfunction analysis
· Reconstruction of printing environment
· Backup and restore assistance
Coordination of IT services for more seamless software implementation
Computer Repair Services Top of the page
· On-Site repair of a mechanical malfunction
· Broken component such as video, keyboard or mouse, hard drives, fans etc.
· Routers, Switches and Firewalls
· Minor Printer repairs
· In-House repairs lower hourly rates (Depot), some items such as handhelds, laptops have to be depot
Important to keep the non-productive time to a minimum
Remote Access Support Top of the page
· Diagnose and Resolve many problems without costly visits
· Non-productive time kept to minimums
· Increased efficiencies
· Lower TCO
Monitoring Top of the page
· Proactive approach to IT services
· Thresholds can determine where future failures may come from (Disk Space to Memory Limits)
· Track Licensing issues
· Software Versions for compatibility
· On Demand System Analysis
Computer Support Packages Top of the page
Vision IT understands the need for immediate support for your office IT needs, but we also know that the expense of a full time IT staff can be cost prohibitive and unnecessary on a full time basis. That's why we offer several Information Service Solutions designed to fit the unique needs of your organization.
Maintenance Programs and Services Top of the page
Not sure which services become necessary, let Vision IT help you with putting together a strategy for taking care of your equipment needs. We understand that each and every organization may need different services which allow us to customize a specific package for you. Many times we are asked to provide more services with less funding and our answer is to take advantage of current technologies to accomplish this.